After-Sales Service in Equipment Manufacturing – Uptime Is Your Responsibility
Proactive service, satisfied customers and new revenue opportunities – with EquipmentCloud® as the digital foundation for your after-sales success.
After-sales was often seen as a cost center: plagued by scattered information, incomplete documentation and inefficient workflows. The fact that sales only mark the beginning of the customer relationship was often overlooked. Customer issues were addressed only after they escalated. Critical knowledge was tied to individuals, which made collaboration difficult and inconsistent.
EquipmentCloud® takes your service and after-sales to the next level. It centralizes data, improves collaboration and supports proactive action. This creates a seamless after-sales service from preventive maintenance to spare parts delivery, remote support and retrofits. You stay connected with your customers at all times, no matter who from your team is in contact.
What You Can Achieve With EquipmentCloud® in After-Sales
EquipmentCloud® is more than just a digital service tool. It’s the foundation for predictive, scalable, and customer-focused after-sales in the machinery industry. It brings together centralized data, efficient processes and new revenue streams:
- You create one source of truth: Store master data, service reports, and SLA documents machine-specifically and access them anytime. You save time, reduce errors, and deliver better service.
- You act with foresight: Set threshold monitoring, get email and push alerts and catch issues before they become problems — often before your customer notices.
- You scale with ease: Add modules as needed, from remote support to ticketing, software updates or condition monitoring. You grow your service offering at your own pace.
- You secure knowledge and lighten the workload of your team: Use the central KnowledgeBase to share expertise through FAQs, tutorials and guides. You reduce team workload and help your customers solve issues independently.
- You generate recurring revenue: Offer digital services, 3D spare parts catalogs, e-learning content or data-driven service packages. You go beyond one-time machine sales and build lasting revenue streams.
- You align your teams: Connect service, sales, product management and partners in one shared customer portal. Everyone sees the same KPIs and customer needs — and works better together.
Facing After-Sales Challenges?
EquipmentCloud® delivers practical solutions:
Staff turnover
The digital portal helps new service team members get up to speed quickly while preserving existing know-how.
Data inconsistency
Replace fragmented spreadsheets and outdated documents with a central, up-to-date data source across the machine lifecycle.
Monitoring and optimization
Use dashboards and metrics to track your after-sales performance in the customer portal and continue improving over time.
Step-by-Step to Stronger After-Sales Service
- Planning and setup: Analyze your current processes in one of our workshops. Identify untapped potential across all areas of your after-sales operations.
- Scalable implementation: Roll out digital modules in phases — from maintenance documentation to remote service.
- Monitoring and optimization: Use dashboards and metrics to track your after-sales performance in the customer portal and continue improving over time.
Service in Your Pocket With the EquipmentCloud® Mobile App
The mobile app is the ideal companion for your after-sales strategy. It enables efficient, proactive and mobile customer support — anytime, anywhere. Whether on-site at the customer, traveling or in the office, your team has full access to machine data, service info and alerts.
The mobil app is available on the Google Play Store and on the Apple Store.
Time to rethink after-sales service
Use the power of digital tools, strengthen internal collaboration and build long-term customer satisfaction.
