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Customer Success Stories
Wondering how other companies in equipment manufacturing made the leap into digital service? Here we show you what is possible.
Our customers openly share how they have taken new paths in service and after sales with EquipmentCloud®.

These Companies Rely On EquipmentCloud®
Since using the EquipmentCloud®, the commissioning of our machines and robot systems can be completed more than 30% faster. Simply because the platform centralizes and networks the data of our machines, the specialized knowledge of our employees and the entire knowledge and experience from past projects in one place. We are currently using only a tiny part of the functional range and we are already impressed by the results!
Peter Seydel, Department Manager Customer Service, Fabmatics GmbH, dem Spezialisten für die Automatisierung und Robotik von Materialflüssen und Handlingprozessen in der HalbleiterindustrieThe EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. This opens new resources for us to continuously develop our customer service and gives us the ability to provide added value to our customers by linking the equipment data in the EquipmentCloud®. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!
Stefan Huber, Director Project Management, RAMPF Production Systems GmbHAs a holistic solution provider for innovations in laser technology, we at InnoLas Solutions rely on our key partner Kontron AIS: from machine control and comprehensive integration services to visualization and processing of data in the cloud. With all these topics, we are in good hands.The long-term and trustful cooperation and the high level of expertise of the software developers have contributed to this. The EquipmentCloud® service platform, the FabLink® connectivity solution and the ToolCommander® control framework are the key resources for digitizing our high-precision laser applications.
Niels Krauch, Chief Technology Officer (CTO), InnoLas Solutions GmbHFor the development of Smart Services as a classic plant and machinery manufacturer, DAS would like to make its waste gas and wastewater treatment systems more intelligent. With Kontron AIS and its digital transformation solution, we have a local and competent partner at our side to help us perform data-driven fault analyses, automated data transfers maintenance in a predictive manner.
Caroline Albers, Process Engineer Water Treatment & Project Manager „Smart System – digital Services“, DAS Environmental Expert GmbHThe train formation facility (ZBA) Seddin Nord-Süd and thus the maintenance team for the shunting equipment has benefited directly from higher availability, shunting quality and a faster response times since the digital transformation solution EquipmentCloud® from Kontron AIS is used. The visualization of monitoring data (alarm duration and frequency) as well as the load statistics of the track brakes provide us, as the district manager of DB Netz, with a secure and reliable argumentation and planning basis for reinvestment in future braking systems.
Daniel Mairing, District Manager LST Seddin, DB Netz AG
