RemoteAssistance: Interactive Live Support by Video

Resolve issues faster, more efficiently and independent of location.

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Solve Technical Issues in Equipment Manufacturing Faster Without Travel and Wait Time

The Challenge: Diagnose and help without local access to the machine
In equipment manufacturing, unplanned downtime or technical issues can be very costly. On-site visits are time-intensive and expensive. To maintain high service quality, fast flexible support is key.
The solution: With RemoteAssistance you provide interactive live support via video, audio or smart glasses — instantly, independent of location and efficient.

Your Benefits With RemoteAssistance
With RemoteAssistance you cut costs, increase efficiency and deliver excellent service:

  • Immediate problem solving: Support customers live on technical challenges without being on site.
  • Proactive support: Prevent downtime by reacting quickly to alarms or requests.
  • Complete traceability: Access call history and shared content anytime.
  • Flexibility and mobility: Support customers worldwide from the office, home office or on the go.

What Can You Achieve With RemoteAssistance?

RemoteAssistance in EquipmentCloud® helps you resolve issues faster, more efficiently and from anywhere:

Icon Immediate problem solving

Support customers live on technical challenges without being on site.
 

 Proactive support

Prevent downtime by reacting quickly to alarms or requests.

 Complete traceability

Access call history and shared content anytime.

 Flexibility and mobility

Support customers worldwide from the office, home office or on the go.

Features in Detail

With RemoteAssistance you get powerful tools that extend your service portfolio:

  1. Audio and video calls: Communicate live and interactively with customers wherever they are.
  2. Document service calls: Record all relevant information from calls, chats and shared files.
  3. Provide instant help: Share images, documents, screenshots and live video during calls to resolve issues better
  4. Call history: Document all resolution times automatically for transparency and traceability.
  5. Location independence: Support customers without long trips or expensive travel.

Optimize Your Service With RemoteAssistance

Reduce downtime, cut costs and improve service quality. With RemoteAssistance you deliver the support customers need anytime and always available.

[Martin Falsner Sales Manager Kontron AIS GmbH
Let’s Talk About Your Customer Portal!
Martin Falsner
Sales Manager
Digitalization
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martin.falsner@kontron-ais.com
+49 351 2166 1625
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