KnowledgeBase: Knowledge Base for Self-Service and Tutorials

Provide your customers a central place for practical solutions and reduce support requests through intelligent knowledge transfer.

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Provide Practical Solutions Centrally and Ease the Burden on Support

The Challenge: Share knowledge efficiently and make it accessible
In equipment manufacturing, service quality is often measured by metrics like first response time, time to resolution and open tickets. Fast access to specific expertise is therefore critical. In practice, information is often outdated, knowledge is scattered or hard to find, especially with high staff turnover. First-level support depends on help from specialist departments.

The solution: KnowledgeBase from EquipmentCloud® solves this by bundling knowledge centrally and making it available to all stakeholders from manufacturer to partners to end customers.

Your benefits with KnowledgeBase
With KnowledgeBase you benefit from a centralized repository that streamlines processes:

  • Sustainable knowledge transfer: Ensure valuable knowledge remains available long term, even with staff changes.
  • Continuous improvement: Drive lasting improvements with practical solutions and continuous feedback.
  • Save time and resources: Reduce support requests through self-service like FAQs or tutorials for customers and service teams.
  • Encourage interaction: Enable active exchange between manufacturers, partners and end customers.

What Can You Achieve With KnowledgeBase?

KnowledgeBase from EquipmentCloud® makes knowledge management more efficient and sustainable:

Icon Document user-oriented solutions

Capture frequent fixes in multiple languages with clear graphics, links or as tutorials.

 Machine and hierarchy context

Assign content to machines, customers or hierarchies to provide specific information.

 Indexed search

Find relevant content quickly with integrated global search.

 Interactive features

Foster exchange and feedback with rating and commenting.

 Flexible topic structure

Create adaptable multi-level structures as text or video and deliver content clearly and efficiently.

How Does KnowledgeBase Work?

  1. Capture knowledge: Create and document important information and practical solutions and embed external tutorials that help customers and teams.
  2. Structure: Organize content by topic, machine or higher-level hierarchies.
  3. Publish: Provide approved knowledge and make it easy to find through indexed search.

Optimize Your Knowledge Management in Equipment Manufacturing With KnowledgeBase

Say goodbye to scattered knowledge and inefficient support. With KnowledgeBase you save time and promote cross-functional sustainable knowledge transfer.

[Martin Falsner Sales Manager Kontron AIS GmbH
Let’s Talk About Your Customer Portal!
Martin Falsner
Sales Manager
Digitalization
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martin.falsner@kontron-ais.com
+49 351 2166 1625
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