EquipmentCloud® – Customer Portal for Digitalization in Mechanical Engineering
Using the EquipmentCloud® digital transformation solution you can optimize your service and after-sales processes in mechanical engineering, improve customer loyalty and develop new data-based business models – all in one place, simply and efficiently.
EquipmentCloud® for digital transformation in mechanical engineering
With EquipmentCloud®, you can take your service processes to the next level and differentiate yourself from the competition. From condition monitoring to lifecycle management, you have it all in one central system – complete with a ticketing system that simplifies collaboration and speeds up processes.
Instead of distributed Excel spreadsheets and manual updates, EquipmentCloud® gives you a solution that helps you maximise equipment uptime and enables predictive maintenance. The result? More efficient service processes, higher overall equipment effectiveness (OEE) and new data-driven business models that deliver real value to you and your customers.
Start your digital transformation today.
Your benefits with EquipmentCloud®
- Get started quickly: Guided onboarding process and personalised Customer Success Management support in just three months.
- Maximum flexibility: Interactive modules that can be tailored to your needs.
- Increased efficiency: Personalised dashboards for your staff and customers to optimise workflows.
- Maximum data security: ISO 27001 certified development process to protect your data from machine level to the cloud.
- Immediate customer proximity: Easy communication in any language for unlimited service.
- High recognition: Flexibly customizable customer portal to match your corporate identity.
Every use case a success
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166%
faster commissioning
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100%
more projects to manage
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70%
faster customer support
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25%
faster project turnaround
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55%
higher customer satisfaction
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25%
higher spare parts turnover
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100%
monitoring
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53%
more after-sales business
What applications is EquipmentCloud® suitable for?
From development to after-sales – full transparency for your machines and systems
During their lifecycle, machines and systems pass through many stages and are looked after by many hands. A central, transparent database enables seamless traceability and creates the basis for excellent service. Optimized digital processes increase efficiency and quality at every stage - from initial design to long-term support. This means that every phase of the machine lifecycle remains transparent, traceable and future-proof.
Proactive service for higher uptime and satisfied customers
With proactive customer service, you can reduce response times and ensure higher machine availability. Early fault detection and immediate notification on mobile devices allows machine builders to be proactive and avoid unplanned downtime. Maintenance can be scheduled and efficiently integrated into the production process – or easily resolved via remote support. The result? Happy customers and trouble-free operations.
The digital customer portal for machine and plant construction: All the information. One access point.
The digital customer portal brings your products and services closer to your customers: It is the single point of access to all information about your machines and systems. From self-service options to seamless customer communication, everything is in one place. This allows you to provide a more efficient service, solve problems faster and give your customers a complete overview at all times.
Data-based services for maximum efficiency and uptime
Increase the efficiency, availability and quality of your machines and systems with data-based services. Real-time machine data enables targeted product development and opens up new aftersales opportunities. Condition monitoring and AI-based trend and KPI analysis enable predictive maintenance, prevent unplanned downtime and extend the life of your equipment. Unlock the full potential of your data!
IoT Device Management for Mechanical Engineering: Reliability, Control and 24/7 Global Service.
IoT devices are the foundation of the intelligent applications of the future – their failure is not an option in an industrial environment. Uninterrupted connectivity, maximum security, 24/7 access and remote monitoring and maintenance ensure reliable device management. With IoT device management, machine and plant manufacturers worldwide can provide immediate assistance, control device fleets efficiently and risk-free, and open up new revenue models through digital services.
Stay ahead with our latest blog posts
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Multilingual Customer Portal: The New Translation Functionality Offers Communication without Borders to Improve Cooperat
The new translation functionality of EquipmentCloud® enables mechanical engineering companies to offer a new level of customer service: The multilingual customer portal ensures communication without borders worldwide. An innovation that strengthens the bond between mechanical engineering companies and operators and crosses cultural borders.
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23 Life Hacks to Make Your Everyday Service Work Easier and More Efficient
Discover 23 effective digitalization tools in EquipmentCloud® that make your everyday servicing work in mechanical engineering more efficient and stress-free.
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How to Save Time with Optimized Maintenance Documentation in Mechanical Engineering
How would it be if there were a solution that reduces the time required for maintenance documentation in mechanical engineering to a minimum? Find out how the optimized maintenance module of the EquipmentCloud® digital transformation solution overcomes these challenges.
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How to Maximize the Efficiency of Your Site Acceptance Tests During Commissioning
[Translate to English:]
Erfahren Sie, wie Sie für eine reibungslose Inbetriebnahme die Effizienz der Site Acceptance Tests (SATs) verbessern und entdecken Sie bewährte Methoden zur Optimierung des gesamten Prozesses.
Working together for more innovation: Our network creates new potential
As a certified Oracle partner, we rely on Oracle Cloud infrastructure for our digital transformation solution and therefore on a globally active and reliable technology provider.
Bitnamic is a strong and experienced partner, making EquipmentCloud® a comprehensive solution for maintenance and service in the area of remote assistance.
Quanos Service Solutions GmbH is our partner for the professional implementation of projects for spare parts catalogs and service information systems.
Michael Lachner is an experienced consultant who has been supporting mechanical engineering companies in the development of digital services and assisting them in activating service potential and transformation for 25 years. As part of our network of experts, he supports our customers in developing a sustainable service strategy during workshops.