The service solution for medium-sized companies in mechanical and system engineering

The IIoT service solution for machine and plant engineering

The EquipmentCloud® is an agile IIoT platform for service and after-sales in medium-sized mechanical and systen engineering companies. Various user-friendly apps provide machine and equipment manufacturers access to all relevant information relating to their machines and systems centrally on one platform. Operators and manufacturers profit considerably from this digital networking to the products in the field. A common view of all the information required in the event of a service call not only saves a lot of time, but also costs and increases customer loyalty as a pleasant side effect. The EquipmentCloud® provides an open interface and thus, by default, exchange with many other systems. For users of the EquipmentCloud® the solution is thus a future-proof, digital service platform that continuously evolve in an agile and customer-focused way.

Use the EquipmentCloud® as your catalyst for new after-sales and business models.

#changetofuture

 

Your requirements. One solution. Multiple effects.

Increase service efficiency

Do you often process service requests from your customers individually, even though the problem was solved before? This makes it more difficult to evaluate and to achieve positive learning effects. What if your employees have the solution directly at hand and make your service even faster?

 

Learn more about your products

Your customers operate globally, but is each business trip of your employees always absolutely necessary? The operator of your machines expects maximum productivity and the best support. Give him exactly what he wants - directly, immediately and connected.

 

Avoid unproductive times

Do you know that? 30% of their working time on average, service employees search for the information they need. At the very same time, a suitable solution is so simple when it is provided on a central place. Uncomplicated and intuitive retrievable for your customers and by your service team.

 

Document knowledge centrally

Does this sound familiar to you? Distributed knowledge within the company impedes the access to the required information about the machines in the field. A central documentation for each customer and each system is not available. At any time. Make it easier for your customers and employees and use a central knowledge database for the special know-how of your machines.

 

What our customers say about their #changetofuture

 

"Since using the EquipmentCloud®, the commissioning of our machines and robot systems can be completed more than 30% faster. Simply because the platform centralizes and networks the data of our machines, the specialized knowledge of our employees and the entire knowledge and experience from past projects in one place. We are currently using only a tiny part of the functional range and we are already impressed by the results!"

Peter Seydel, Department Manager Customer Service at Fabmatics GmbH, the specialist for the automation and robotics of material flows and handling processes in the semiconductor industry

 

"The EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. This opens new resources for us to continuously develop our customer service and gives us the ability to provide added value to our customers by linking the equipment data in the EquipmentCloud®. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!"

Stefan Huber, Director Project Management at RAMPF Production Systems GmbH, the internationally leading supplier of innovative systems for mixing and metering technology

Are you also ready for digitalisation?

Latest Blog Posts

  • 24.08.2020 Application
    Mobile App – the EquipmentCloud® for proactive service

    Reactive was yesterday, proactive service & after-sales is the future. With the EquipmentCloud® mobile app you are always up to date. Digitize your service processes and expand your sales potential in service.
  • 10.08.2020 Feature
    Digital workplace

    With the new start page of the EquipmentCloud® all important information can be reached with one click. The view is completely adapted to your wishes and needs.
  • 10.07.2020 Event
    What is the potential of your machine data? Find out!

    Expert workshop to support the digitization strategy in mechanical engineering Monitoring & machine integration of digital service solutions
  • 29.04.2020 Feature
    Consider time after crisis when thinking about remote-service-solutions in mechanical engineering

    Corona time. The world is in the home office. The few who come to work, in order to allow a continued production, follow a time regime that is intended to prevent personal encounters as far as possible. Travels by service technicians to machine and system operators are currently top of the not-to-do list.

The EquipmentCloud® for your pocket - always and everywhere

Together with a strong network

Through a broad network of experts and partners, we are able to develop synergies and create new potential for EquipmentCloud® and thus for you as a user. A mutual exchange with all our partners from different disciplines broadens our perspective and creates interdisciplinary approaches for an innovative product.

 

With Bitnamic we have a strong and experienced partner at our side, with whom the EquipmentCloud® has become a complete all-round solution for remote maintenance and service.

Data security and cyber security are elementary components of our product development. As a member of the Alliance for Cyber Security, we regularly take part in further training in order to be always up to date for our customers and to incorporate the current requirements in data protection into project and product development.

As one of the most important industry networks in Saxony, we are active with great commitment in the Cool Silicon and Software working groups, among others, and thus join the network represented by other industries such as micro- and nanoelectronics, software, applications, Smart Systems and Energy Systems.

As one of the founding members of Automation Network Dresden (AND), we are in close contact with the member companies of the high-tech cluster (Xenon, Fabmatics & Systema), in addition to the annual Innovation Forum.

The Innovationsverbund Maschinenbau Sachsen (innovation network of mechanical engineering in Saxony) serves as a technology and product-open platform for technology transfer, knowledge exchange and cooperation.

The German ORACLE User Group is an information and exchange platform by and for ORACLE users.

As a certified Oracle partner, we rely on the infrastructure of the Oracle Cloud for our IIoT software products and thus on a globally operating and reliable technology provider.

 

Quanos Service Solutions GmbH is our partner for the professional realization of projects for spare parts catalogs and service information systems and thus forms a building block of the EquipmentCloud®.

 

References

I want to benefit from the extensive functions of the EquipmentCloud® and arrange a free consultation appointment

Your Contact

Martin Falsner

Kontron AIS GmbH

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