Taking Service and After-Sales to the Next Level
Using the EquipmentCloud® digital transformation solution you can optimize your service and after-sales processes in mechanical engineering, improve customer loyalty and develop new data-based business models - all in one place, simply and efficiently.
Digital transformation made easy.
We want to make a lasting difference in mechanical engineering and help you stand out from the competition. Why are we doing this? Because we know it can be done better.
At the moment, data is scattered across various systems, Excel tables and checklists have to be kept up to date in a word intensive way , and service teams are only called when it is actually too late. But there is a better way to deliver modern service: the EquipmentCloud® digital transformation solution, which brings together all the data and information that is needed in one place.
We see digitalization as an opportunity for mechanical engineering companies to establish data-based business models and open up new areas of business. We help our customers make the most of these opportunities offered by digitalization and take their service and after-sales to the next level.
Every use case a success
-
166%
faster commissioning
-
100%
more projects to manage
-
70%
faster customer support
-
25%
faster project turnaround
-
55%
higher customer satisfaction
-
25%
higher spare parts turnover
-
100%
monitoring
-
53%
more after-sales business
Find your use case
Machinery varies in terms of age, modularity and technology. From development to production and commissioning to after-sales, machines and systems pass through many hands. Transparency and traceability are therefore crucial. A central database is the basis for efficient and high-quality service and after-sales. Digital processes need to be optimized and rethought in terms of cross-functionality.
Proactive customer service significantly reduces response times by identifying errors and downtimes at an early stage. Instant notification of important events via mobile devices enables mechanical engineering manufacturers to act proactively and quickly, significantly increasing operators' customer satisfaction. Upcoming maintenance and repair work can be planned and integrated into the ongoing production process or solved via remote support.
Digital customer portals turn products and services into an experience. They form the central point of entry for all information and data relating to the machine and system. When reactive service reaches its limits, they optimize customer communication, enable self-service and bundle information from different systems in one place.
The interplay between efficiency, availability and quality of machines and systems is crucial for highly automated production processes. The use of machine data in real time raises product development to a higher level and opens up the use of new data-based services in after-sales. Condition monitoring as well as KPI and trend analyses enable preventive or even predictive AI-based maintenance. This reliably prevents unplanned downtimes and effectively extends the lifecycle of machines.
IoT devices form the basis for intelligent applications of the near future, whose failure cannot be tolerated in an industrial environment. Uninterrupted connectivity, 100% security, 24/7 access, and remote monitoring and maintenance are essential for successful device management. Edge device management enables mechanical engineering manufacturers to offer immediate help worldwide, manage fleets of devices efficiently and risk-free, and monetize edge services.
These companies rely on EquipmentCloud®
Stay ahead with our latest blog posts
-
Multilingual Customer Portal: The New Translation Functionality Offers Communication without Borders to Improve Cooperat
The new translation functionality of EquipmentCloud® enables mechanical engineering companies to offer a new level of customer service: The multilingual customer portal ensures communication without borders worldwide. An innovation that strengthens the bond between mechanical engineering companies and operators and crosses cultural borders.
-
23 Life Hacks to Make Your Everyday Service Work Easier and More Efficient
Discover 23 effective digitalization tools in EquipmentCloud® that make your everyday servicing work in mechanical engineering more efficient and stress-free.
-
How to Save Time with Optimized Maintenance Documentation in Mechanical Engineering
How would it be if there were a solution that reduces the time required for maintenance documentation in mechanical engineering to a minimum? Find out how the optimized maintenance module of the EquipmentCloud® digital transformation solution overcomes these challenges.
-
How to Maximize the Efficiency of Your Site Acceptance Tests During Commissioning
[Translate to English:]
Erfahren Sie, wie Sie für eine reibungslose Inbetriebnahme die Effizienz der Site Acceptance Tests (SATs) verbessern und entdecken Sie bewährte Methoden zur Optimierung des gesamten Prozesses.
Working together for more innovation: Our network creates new potential
As a certified Oracle partner, we rely on Oracle Cloud infrastructure for our digital transformation solution and therefore on a globally active and reliable technology provider.
Bitnamic is a strong and experienced partner, making EquipmentCloud® a comprehensive solution for maintenance and service in the area of remote assistance.
Quanos Service Solutions GmbH is our partner for the professional implementation of projects for spare parts catalogs and service information systems.
Michael Lachner is an experienced consultant who has been supporting mechanical engineering companies in the development of digital services and assisting them in activating service potential and transformation for 25 years. As part of our network of experts, he supports our customers in developing a sustainable service strategy during workshops.
