The service solution for medium-sized companies in mechanical and system engineering

The IIoT service solution for machine and plant engineering

The EquipmentCloud® is an agile IIoT platform for service and after-sales in medium-sized mechanical and system engineering companies. Various user-friendly apps provide machine and equipment manufacturers access to all relevant information relating to their machines and systems centrally on one platform. Operators and manufacturers profit considerably from this digital networking to the products in the field. A common view of all the information required in the event of a service call not only saves a lot of time, but also costs and increases customer loyalty as a pleasant side effect. The EquipmentCloud® provides an open interface and thus, by default, exchange with many other systems. For users of the EquipmentCloud® the solution is thus a future-proof, digital service platform that continuously evolve in an agile and customer-focused way.

Use the EquipmentCloud® as your catalyst for new after-sales and business models.

#changetofuture

 

Your requirements. One solution. Multiple effects.

Increase service efficiency

Do you often process service requests from your customers individually, even though the problem was solved before? This makes it more difficult to evaluate and to achieve positive learning effects. What if your employees have the solution directly at hand and make your service even faster?

 

Learn more about your products

Your customers operate globally, but is each business trip of your employees always absolutely necessary? The operator of your machines expects maximum productivity and the best support. Give him exactly what he wants - directly, immediately and connected.

 

Avoid unproductive times

Do you know that? 30% of their working time on average, service employees search for the information they need. At the very same time, a suitable solution is so simple when it is provided on a central place. Uncomplicated and intuitive retrievable for your customers and by your service team.

 

Document knowledge centrally

Does this sound familiar to you? Distributed knowledge within the company impedes the access to the required information about the machines in the field. A central documentation for each customer and each system is not available. At any time. Make it easier for your customers and employees and use a central knowledge database for the special know-how of your machines.

 

What our customers say about their #changetofuture

"Since using the EquipmentCloud®, the commissioning of our machines and robot systems can be completed more than 30% faster. Simply because the platform centralizes and networks the data of our machines, the specialized knowledge of our employees and the entire knowledge and experience from past projects in one place. We are currently using only a tiny part of the functional range and we are already impressed by the results!"

Peter Seydel, Department Manager Customer Service at Fabmatics GmbH, the specialist for the automation and robotics of material flows and handling processes in the semiconductor industry

"The EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. This opens new resources for us to continuously develop our customer service and gives us the ability to provide added value to our customers by linking the equipment data in the EquipmentCloud®. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!"

Stefan Huber, Director Project Management at RAMPF Production Systems GmbH, the internationally leading supplier of innovative systems for mixing and metering technology

"As a holistic solution provider for innovations in laser technology, we at InnoLas Solutions rely on our key partner Kontron AIS: from machine control and comprehensive integration services to visualization and processing of data in the cloud. With all these topics, we are in good hands.The long-term and trustful cooperation and the high level of expertise of the software developers have contributed to this. The EquipmentCloud® service platform, the FabLink® connectivity solution and the ToolCommander® control framework are the key resources for digitizing our high-precision laser applications."

Niels Krauch, Chief Technology Officer (CTO) at Innolas Solutions GmbH, a leading machine manufacturer of laser systems for micromaterial processing

"For the development of Smart Services as a classic plant and machinery manufacturer, DAS would like to make its waste gas and wastewater treatment systems more intelligent. With Kontron AIS and its IoT service platform, we have a local and competent partner at our side to help us perform data-driven fault analyses, automated data transfers maintenance in a predictive manner."

Caroline Albers, Process Engineer Water Treatment & Project Manager Smart System – digital Services at DAS Environmental Expert GmbH, the specialized supplier of environmental technologies

 

"The train formation facility (ZBA) Seddin Nord-Süd and thus the maintenance team for the shunting equipment has benefited directly from higher availability, shunting quality and a faster response times since the IIoT service solution EquipmentCloud® from Kontron AIS is used. The visualization of monitoring data (alarm duration and frequency) as well as the load statistics of the track brakes provide us, as the district manager of DB Netz, with a secure and reliable argumentation and planning basis for reinvestment in future braking systems."

Daniel Mairing, District Manager LST Seddin at DB Netz AG, the largest railway infrastructure manager in Germany

Are you also ready for digitalisation?

Latest Blog Posts

  • Six Reasons How Your Service Benefits from Modularizing Your Machines

    Easy management of complex machines and systems down to module and component level: The new component function makes it possible. We'll show you six good reasons how your service can benefit from modularization.
  • Targeted marketing of upgrades, service packages, and training on machines and systems

    A specifically tailored customer service that is based on recommendations, takes previous purchasing behavior into account, and proactively provides information at the right time — this is the desired scenario of many machine suppliers who want to take their service to a new level.
  • Device management: a must-have for IT managers in mechanical engineering

  • Facelift for the EquipmentCloud® mobile app

    With the new update, the native app has gained many functions and improvements. All functions and applications can now be accessed directly via intuitive menu navigation. Learn more about all the changes and the new RemoteAssistance and Workflows features now.

The EquipmentCloud® for your pocket - always and everywhere

Together with a strong network

Through a broad network of experts and partners, we are able to develop synergies and create new potential for EquipmentCloud® and thus for you as a user. A mutual exchange with all our partners from different disciplines broadens our perspective and creates interdisciplinary approaches for an innovative product.

 

With Bitnamic we have a strong and experienced partner at our side, with whom the EquipmentCloud® has become a complete all-round solution for remote maintenance and service.

Data security and cyber security are elementary components of our product development. As a member of the Alliance for Cyber Security, we regularly take part in further training in order to be always up to date for our customers and to incorporate the current requirements in data protection into project and product development.

As one of the most important industry networks in Saxony, we are active with great commitment in the Cool Silicon and Software working groups, among others, and thus join the network represented by other industries such as micro- and nanoelectronics, software, applications, Smart Systems and Energy Systems.

As one of the founding members of Automation Network Dresden (AND), we are in close contact with the member companies of the high-tech cluster (Xenon, Fabmatics & Systema), in addition to the annual Innovation Forum.

The Innovationsverbund Maschinenbau Sachsen (innovation network of mechanical engineering in Saxony) serves as a technology and product-open platform for technology transfer, knowledge exchange and cooperation.

The German ORACLE User Group is an information and exchange platform by and for ORACLE users.

As a certified Oracle partner, we rely on the infrastructure of the Oracle Cloud for our IIoT software products and thus on a globally operating and reliable technology provider.

 

Quanos Service Solutions GmbH is our partner for the professional realization of projects for spare parts catalogs and service information systems and thus forms a building block of the EquipmentCloud®.

 

References

I want to benefit from the extensive functions of the EquipmentCloud® and arrange a free consultation appointment

Your Contact

Martin Falsner

Kontron AIS GmbH

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