OpenIssues: Your Ticketing System for Open Items

Keep track of tasks, create transparency and orchestrate open items efficiently.

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Control Tasks Centrally and Ensure Traceability

The challenge: Master technical complexity, ensure service quality, support machine lifecycles efficiently.

In complex projects, service requests and across a machine’s lifecycle, teams often lose time due to unclear responsibilities, missing transparency or scattered task lists. That leads to delays, makes follow-up hard and ties up resources.

With OpenIssues you digitize task management and create clear structures. All open items are captured centrally, assigned unambiguously and documented end to end. You keep oversight, respond faster and raise service quality, even for machines with lifetimes of 10 to 30 years. You also involve customers actively in the process and strengthen long-term service orientation.

Your benefits with OpenIssues:

  • Save working time: Manage tasks centrally, reduce coordination effort and create a single source of truth for smooth operations.
  • Targeted task orchestration: Assign clear owners, priorities and due dates, and document changes, questions or actions directly in the ticket.
  • Transparent collaboration: Enable cross-department teamwork through central communication and documentation for better quality assurance, proof and customer satisfaction.
  • Always up-to-date: Use configurable notifications to inform teams and customers in time and avoid escalations.

What Can You Achieve with Openissues?

OpenIssues optimizes task management and offers intuitive functions for efficient organization:

Icon Structured ticketing

Manage all open items in clear calendar or table views and keep deadlines in sight.

 Filter and reporting options

Find open tasks with flexible filters and create predefined reports.

Icon Chat functionality

Communicate directly in the ticket with selective visibility levels to support collaboration on different layers.

 Subscription function

Configure role-based subscriptions and get automatic notifications on changes, updates or deadlines.

How Does OpenIssues Work?

  • Capture: Document open items centrally in a clear view manually or via the REST API.
  • Organize: Assign tasks with clear responsibilities and priorities.
  • Track: Use filters and dashboard widgets to measure progress and respond to changes.

OpenIssues for Your Open Item List

Reduce complexity, foster teamwork and enable on-time delivery of service requests with OpenIssues.

[Martin Falsner Sales Manager Kontron AIS GmbH
Let’s Talk About Your Customer Portal!
Martin Falsner
Sales Manager
Digitalization
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martin.falsner@kontron-ais.com
+49 351 2166 1625
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