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Take your service in equipment manufacturing to the next level with practical knowledge, success stories and real-world applications.
Digitalize Service and After Sales
Whether you are just getting started or already well on your way, here you will find valuable insights and examples on how to digitally transform your service and after-sales in equipment manufacturing.
Begin with knowledge that truly moves you forward. From use cases and customer testimonials to webinars, downloads, workshops and proof of concept.
You are thinking about digitalizing service and after sales and first want to understand what is possible? Then this is the right place. Discover reports from the equipment manufacturing industry, concrete use cases and compact tutorials. See what is already working for our customers and what fits your business.
Blog Posts
In our blog we regularly share practical insights, new features of EquipmentCloud® and tips for digitalization in equipment manufacturing.
Increase Response Time in Service and After Sales with the Digital Workplace
With the new start page of the EquipmentCloud® all important information can be reached with one click. The view is completely adapted to your wishes and needs.
Multilingual Customer Portal: The New Translation Functionality Offers Communication without Borders to Improve Cooperat
The new translation functionality of EquipmentCloud® enables mechanical engineering companies to offer a new level of customer service: The multilingual customer portal ensures communication without borders worldwide. An innovation that strengthens the bond between mechanical engineering companies and operators and crosses cultural borders.
23 Life Hacks to Make Your Everyday Service Work Easier and More Efficient
Discover 23 effective digitalization tools in EquipmentCloud® that make your everyday servicing work in mechanical engineering more efficient and stress-free.
How to Save Time with Optimized Maintenance Documentation in Equipment Manufacturing
How would it be if there were a solution that reduces the time required for maintenance documentation in mechanical engineering to a minimum? Find out how the optimized maintenance module of the EquipmentCloud® digital transformation solution overcomes these challenges.
How to Maximize the Efficiency of Your Site Acceptance Tests During Commissioning
Learn how to improve the efficiency of Site Acceptance Tests (SATs) for a smooth commissioning and discover best practices to optimize the entire process.
How Data Analysis at Process Level Boosts Service Success in Mechanical Engineering
The analysis of process values offers mechanical engineers deep insights into process efficiency and how different types of machines and systems work across multiple locations. Learn how machine manufacturers benefit from analyzing their performance data.
No Two OEE’s Are the Same! How Machines Can Be Evaluated Across Industries
Overall Equipment Efficiency, better known as OEE, is the golden standard for measuring productivity in manufacturing. But even though it is recognized globally, it varies between each company and industry. Read here how machines can still be evaluated using common metrics.
The Future is Now: The Potential of Combining Machine Learning and Condition Monitoring
In this interview, engineer Christoph Wilding and data scientist Maik Pertermann classify the most important buzzwords concerning condition monitoring and machine learning as part of a diploma thesis on the topic of retrofitting a washing machine.
Six Reasons How Your Service Benefits from Modularizing Your Machines
Easy management of complex machines and systems down to module and component level: The new component function makes it possible. We'll show you six good reasons how your service can benefit from modularization.
Targeted Marketing of Upgrades, Service Packages, and Training on Machines and Systems
A specifically tailored customer service that is based on recommendations, takes previous purchasing behavior into account, and proactively provides information at the right time — this is the desired scenario of many machine suppliers who want to take their service to a new level.
Optimize Complex Processes by Utilizing Multiple Checklists and Workflows in Taskboard Design
What do commissioning jobs and projects in mechanical and plant engineering have in common? As a rule, these are complex processes that consist of several milestones and include numerous (sub) tasks. In addition, a large number of stakeholders is involved, working together across functions and sometimes even locations. It is precisely here that a clever and, above all, efficient coordination is more important than ever.
Device Management: A Must-Have for IT Managers in Mechanical Engineering
Management and monitoring of IoT devices in the field: The must-have for IT managers in mechanical engineering. From central onboarding to management and monitoring — all in one tool.
Facelift for the EquipmentCloud® Mobile App
With the new update, the native app has gained many functions and improvements. All functions and applications can now be accessed directly via intuitive menu navigation. Learn more about all the changes and the new RemoteAssistance and Workflows features now.
Digital Customer Portal: Benefits for Sales and Service
Sales and service go hand in hand!? This is no longer wishful thinking but is becoming an integral part of standard practice. Where departments once pursued their own clearly distinct activities, close cooperation in the age of digitalization now creates entirely new synergies.
Data-Based Maintenance: Intelligently Planned and Implemented with a Focus on Saving Resources
Digitally planning maintenance of machines and systems and using artificial intelligence to calculate service cycles: that is the future of mechanical engineering.
We're Guests on the IoT Use Case Podcast!
Digital service seems to manifest itself in every branch of industry and is also becoming increasingly widespread in mechanical engineering. RAMPF, the manufacturer of reactive resins and special-purpose machines, has embarked on this path and has succeeded in creating real digital added value for its customers through innovation in customer service, data documentation, and customer communication.
Uptime of EquipmentCloud® in 2020: 100% Availability!
According to KPMG's Cloud Monitor 2020, two out of five companies use cloud security measures on multi-cloud applications to counteract potential outages. High availability is therefore essential for reliable service and high levels of customer satisfaction. According to the PWC cloud computing study and Statista, service availability of over 99.1% is usually contractually guaranteed by the large and specialized cloud providers.
Analysis of the Potential for Service and After Sales
Digital services have an enormous impact on increasing sales potential for mechanical engineering companies. These days, product sales is no longer sufficient to stand out from the competition and significantly increase company growth. Ultimately, it is well-coordinated after sales service that strengthens customer loyalty and significantly influences customer satisfaction.
InnoLas Solutions relies on EquipmentCloud®
Improving Production Sustainably with Data Science: The Monitoring API for Data Scientists
Increase Service Efficiency with Bitnamic CONNECT and EquipmentCloud® from Kontron AIS: The All-Round Solution for Equipment Manufacturing
Agile Digital Transformation Solution for the Manufacturing and Production Industry
Reactive was yesterday — today, proactive service is more in demand than ever before. But how can this actually be put into practice and what added value does a digital transformation solution offer for service and users? How can a digital solution optimize processes and resources, detect machine failures at an early stage, and shorten service response times? These and other questions were explored by the EquipmentCloud® product team at Kontron AIS together with the participants in the online workshop.
How the EquipmentCloud® Mobile App Enables Proactive Service
Reactive was yesterday, proactive service & after-sales is the future. With the EquipmentCloud® mobile app you are always up to date. Digitize your service processes and expand your sales potential in service.
Service in Transition — How to Increase New Potential in Mechanical Engineering
Missed the workshop? Here you can find the most important takeaways from our online series of workshops on “Service & After Sales — Increasing Potential in Mechanical Engineering” from July 2020. Best practice examples, approaches for connecting your machines and a Getting Started Guide for developing new business models with the IIoT service solution: The best of three workshops, summarized for you at a glance.
Consider Time After Crisis When Thinking About Remote-service-solutions in Mechanical Engineering
Corona time. The world is in the home office. The few who come to work, in order to allow a continued production, follow a time regime that is intended to prevent personal encounters as far as possible. Travels by service technicians to machine and system operators are currently top of the not-to-do list.
Successful product launch for Adenso #Happyclients
For Adenso Industrial Services GmbH, we introduced the IIoT platform EquipmentCloud® as a central service and customer portal for digital systems monitoring and management of multiple Adenso solutions.
AIS publishes Node-Red Knoten for the connection of the EquipmentCloud®
From now on, the EquipmentCloud® can be paired with the Node-RED node in no time via different interfaces & protocols.
How EquipmentCloud® Optimizes the Seddin North-South Marshalling Yard
The Seddin North-South train formation system is one of the largest marshalling yards in Germany and Eastern Europe and has been monitored in real time since 2020. This means immediate data monitoring, visualized traffic statistics without time delay, and long-term assurance of future reinvestments thanks to real-time data. The following article describes what other advantages Seddin marshalling yard and its maintenance team benefit from thanks to EquipmentCloud®.
Augmented reality for smart maintenance – a first step
Augmented reality in machine and system engineering – a valuable support for efficient and cost-effective maintenance worldwide. Now with Bitnamic in the EquipmentCloud®.
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Partner
As a certified Oracle partner, we rely on Oracle Cloud infrastructure for our digital transformation solution and therefore on a globally active and reliable technology provider.
Bitnamic is a strong and experienced partner, making EquipmentCloud® a comprehensive solution for maintenance and service in the area of remote assistance.
Quanos Service Solutions GmbH is our partner for the professional implementation of projects for spare parts catalogs and service information systems.
Michael Lachner is an experienced consultant who has been supporting mechanical engineering companies in the development of digital services and assisting them in activating service potential and transformation for 25 years. As part of our network of experts, he supports our customers in developing a sustainable service strategy during workshops.
Downloads
Whether you want to plan strategically or dive deeper into technical details, our white papers, checklists and e-books provide well-founded content for your next steps in service digitalization.
