Transforming Your Service and After-Sales from a Cost Center to a Profit Center

With EquipmentCloud®, you can realign your service and turn it into a profit maker for your company. Concentrate on service as a driving force in your company and open up new areas of business.

A fast, secure solution tailored to your business

There are many company-specific requirements for the digital transformation of service and after sales. Thanks to EquipmentCloud^®'s scalable and modular approach, you can adapt the digital transformation solution to your specific requirements, regardless of their complexity. In this way, you benefit from a solution that grows and evolves with your company in order to keep pace with your future development.

Signature recognition with white label and branding

In EquipmentCloud^®, your company also takes center stage visually. The digital transformation solution is individually adapted to your wishes and requirements and so fits seamlessly into your corporate identity. This is how you create a unique customer experience with a high recognition value.

Communicate in your customers' language

Meet the needs of your international customers and overcome comprehension problems. With multilingual self-service, you can improve your customer communication and ensure that every piece of information arrives in the right place. In addition, you save considerable time and costs for translating information in after-sales.

Data security at all levels

Data security is very important to us. That is why we rely on the highest security standards and are certified at company level in accordance with ISO 27011:2017. In addition to end-to-end encryption of customer data in accordance with AES128, using the latest Internet standards (A+) and securing REST connections via forward secrecy (HTTPS) and OAUTH, as a member of the Alliance for Cyber Security, we always keep up to date with current data protection requirements and incorporate them into our project and product development. Rely on the fact that your end customers' machine data is safe with us.

Custom dashboards for greater efficiency

Dashboards offer you a new dimension of efficiency and functionality by visualizing all important information in a clear and user-friendly way. With our intuitive configuration, you can customize the dashboard to suit your needs. Regardless of whether you want to react quickly to events or simply want to work more productively.

In 3 Monaten durchstarten

Unsere Digitalisierungslösung kann direkt und ohne vorhandene Entwicklungskapazitäten eingesetzt werden. Profitieren Sie von den Erfahrungen anderer Nutzer*innen und von einem geführten Onboarding-Prozess. Die EquipmentCloud^® ermöglicht Ihnen einen schnellen und unkomplizierten Einstieg, so dass Sie innerhalb kürzester Zeit einen Return on Investment (ROI) erzielen und Ihre Kunden begeistern.

Maximum flexibility with interactive modules

Step by step, use the modules that best suit your current requirements. Based on clear use cases and a modular principle, you can select which modules and functions you need. You only pay for what you use, giving you maximum flexibility by scaling at your own pace.

Configurable modules to efficiently scale your use case

With the configurable modules of EquipmentCloud^®, mechanical engineering manufacturers can successfully digitalize and scale their service and after-sales processes.

EquipmentHub

Machine configuration and master data management

Components
Conditional and interactive master data
Contact management
Journal with templates

Your added value

Guided configuration
Working efficiently
Data synchronization with third-party systems

eDocs

Digital management of project, machine and plant documents

Support for various file formats
Global sharing and assignment to machines, types, and hierarchies
Quick access and download of files

Your added value

User-specific access to documents
Minimal maintenance
Multi-user capable

OpenIssues

Open task list and smart ticket system

Structured and intuitive overview
Practical filtering and reporting options
Subscription feature

Your added value

Save working time
Transparent and inter-division collaboration
Right up to date

Workflows

Milestone planning of complex work processes

Modern task board design
Representation of parallel and multiple processes
Preparation of checklists with predefined parameters
Subscription feature
Assignment of responsibilities

Your added value

Standardized and auditable processes
Ensuring punctuality
Increasing commissioning efficiency

Maintenance

Maintenance calendar with checklists

Preventive and predictive maintenance and repair based on machine data
Preparation of maintenance schedules based on checklists
Carrying out planned maintenance and ad hoc repairs
Illustrated instructions
Subscription feature

Your added value

Comply with maintenance contracts
Highlight service portfolio
Save time and resources

Monitoring

Intelligent monitoring and visualization of machines and systems

Systematic evaluation of alarms, status, process values and throughput
Determination of production relevant key figures according to individual KPI models
Extensive reporting and filtering functions
Basis for preventive and predictive maintenance

Your added value

Easy troubleshooting and identification
Comparabiity of machine performance
Increase productivity
Automated alerting

SoftwareCenter

Software and version management

Overview of installed software versions
Preparation and approval of software packages
Automatically distribute and update software
Global approval and allocation of software
Direct download

Your added value

Correlation of errors and problems with software
Save time and resources
Transparent software documentation

SpareParts/Pro

Digital spare parts catalog with order tracking

Spare parts management with integrated parts catalog
Shopping cart function and order tracking
Quick overview of order history
Subscription feature
Interface for connecting external 3D spare parts catalogs

Your added value

Proactive spare parts service
Transparent ordering process
Machine-specific spare parts catalog

KnowledgeBase

Knowledgebase with user-specific solutions

Documentation of user-related solutions to common problems
Indexed search function
Rating and comment function
Publishing mechanism

Your added value

Implementation of a continuous improvement process (CIP)
Sustainable knowledge transfer
Establishing a self-service or sharing mindset

DeviceManagement

Monitoring and managing IoT devices

Centralized management of individual devices and device groups
Fleet management: carry out mass updates using templates
Encapsulate customer applications in Docker containers
Secure and hardened operating system
Establishing temporary VPN connections

Your added value

Save time
Minimize complexity
Efficient fault diagnostics
Reduced installation and service costs
End-to-end encryption

RemoteAssistance

Live video support

Audio and video communication via smartphone, tablet or smart glasses
Starting and ending service calls
Call history including shared files and chats
Service inquiries

Your added value

Reduce costs
Quick response time
Immediate support 24/7 from any location