EquipmentCloud® – The Customer Portal for Equipment Manufacturing

EquipmentCloud® is the digital customer portal for service and after-sales in equipment manufacturing. All information, tickets and maintenance in one system. For faster processes, happier customers and less effort in daily operations. Get started now and rethink service!

These Companies Rely on EquipmentCloud®

  • Logo DB InfraGO
  • Logo Hess
  • Logo Fabmatics
  • Logo First Sensor
  • Logo ruhlamat
  • Logo Innolas
  • Logo Meyer Burger
  • Logo Rampf
  • Logo Trymax
  • Logo Topwerk

Your Customer Portal for a Successful Digital Transformation in Equipment Manufacturing

With EquipmentCloud®, you digitalize service processes in equipment manufacturing – in one central, flexible, and future-ready solution. The platform combines master data management, ticketing, lifecycle tracking, and predictive maintenance in a single system. The result: smoother operations, maximum equipment uptime, and happier customers.

Our mission: to help equipment and machinery manufacturers make confident, data-driven decisions. EquipmentCloud® lays the foundation for efficiency, transparency, and long-term success.

Your Benefits With EquipmentCloud®

  • Central customer portal
    Access all important information and service processes anytime, all in one place – efficient, well-organized, and easy to use. Structure your data clearly to boost both efficiency and user satisfaction.
  • Streamlined service operations
    Bring together different software solutions such as spare parts catalogs, e-learning, ERP, PDM and CRM in one place.
  • Speed up your service processes
    Use an integrated ticketing system and optimized workflows to respond faster and work more productively.
  • Lifecycle management
    Keep a full view of each asset’s lifecycle, from commissioning to maintenance.
  • Maximized equipment uptime
    Use predictive maintenance and condition monitoring to detect issues early and prevent failures before they occur.
  • Customizable to fit your needs
    Flexibly adapt the interface of your customer portal, including interactive modules and dashboards, to your needs and corporate design.
  • Top-tier data security
    Rely on an ISO 27001–certified and agile development process – for data security from the machine level to the cloud.
  • Global service, local experience
    Communicate easily in any language and deliver outstanding service across all markets.

Direct and Transparent Access to All System Information with EquipmentCloud®

  • “At ruhlamat, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”

    Richard Stegmann, Manager Digital Solutions, ruhlamat GmbH
    Richard Stegmann Manager Digital Solutions ruhlamat GmbH

Use Cases

The applications of EquipmentCloud® are designed specifically for equipment manufacturing. We help you make service processes more efficient, prevent failures in advance, and provide your customers with transparent information at all times. This increases machine availability, reduces costs, and strengthens customer satisfaction over the long term. Which use case applies to you?

Opportunities for Your Service and After-Sales with EquipmentCloud®

Icon Structured ticket-based communication

Capture customer requests with templates, manage them efficiently, and track them clearly. This way, nothing gets lost and your customers feel the difference.

Icon Predictive maintenance management

Connect machine data via IoT gateways, PLCs, or databases in real time to enable condition-based maintenance. Minimize downtime, optimize service intervals, and cut costs.

Icon Self-Service für Ihre Kunden

Empower customers to access data, look up solutions, and submit requests on their own, anytime, from anywhere. This reduces your team's workload and strengthens customer relationships.

Built on a Secure Foundation You Can Trust

Your data and your trust are our highest priority. EquipmentCloud® runs on Oracle Cloud Infrastructure (OCI) and meets the C5 standard of the German Federal Office for Information Security (BSI).

Security is built in from the ground up with our ISO 27001-certified development process, ensuring end-to-end protection from edge devices to the cloud. The platform also includes advanced features like Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to prevent unauthorized access.

You also get advanced security features:

  • Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
  • End-to-end encryption (AES128) of customer data
  • Use of latest internet standards (A+)
  • Secure REST connections with forward secrecy (HTTPS) and OAuth
  • Membership in the Alliance for Cybersecurity for continuous updates

Efficient Scaling with Configurable Modules

EquipmentCloud® consists of eleven interactive and configurable modules designed specifically for equipment manufacturing with a practical, application-focused approach. Explore them in detail to scale your service and after-sales efficiently with the EquipmentCloud® digital customer portal.

Are You Ready to Put Your Digitalization Strategy Into Practice?

Want to see how EquipmentCloud® fits your business? Schedule a personalized demo with our team. We’d be happy to show you!

How EquipmentCloud® Makes Your Everyday Work Easier

See what EquipmentCloud® can do for you. It takes less than 3 minutes.

[Martin Falsner Sales Manager Kontron AIS GmbH
Let’s Talk About Your Customer Portal!
Martin Falsner
Sales Manager
Digitalization