EquipmentCloud® – Customer Portal for Mechanical Engineering
Using the EquipmentCloud® customer portal you can optimize your service and after-sales processes in mechanical engineering, improve customer loyalty and develop new data-based business models – all in one place, simply and efficiently.
EquipmentCloud® for digital transformation in mechanical engineering
With EquipmentCloud®, you can take your service processes to the next level and differentiate yourself from the competition. From condition monitoring to lifecycle management, you have it all in one central system – complete with a ticketing system that simplifies collaboration and speeds up processes.
Instead of distributed Excel spreadsheets and manual updates, EquipmentCloud® gives you a solution that helps you maximise equipment uptime and enables predictive maintenance. The result? More efficient service processes, higher overall equipment effectiveness (OEE) and new data-driven business models that deliver real value to you and your customers.
Start your digital transformation today.
Your benefits with EquipmentCloud®
- Get started quickly: Guided onboarding process and personalised Customer Success Management support in just three months.
- Maximum flexibility: Interactive modules that can be tailored to your needs.
- Increased efficiency: Personalised dashboards for your staff and customers to optimise workflows.
- Maximum data security: ISO 27001 certified development process to protect your data from machine level to the cloud.
- Immediate customer proximity: Easy communication in any language for unlimited service.
- High recognition: Flexibly customizable customer portal to match your corporate identity.
Every use case a success
166%
faster commissioning
100%
more projects to manage
70%
faster customer support
25%
faster project turnaround
55%
higher customer satisfaction
25%
higher spare parts turnover
100%
monitoring
53%
more after-sales business
What applications is EquipmentCloud® suitable for?
From development to after-sales – full transparency for your machines and systems
During their lifecycle, machines and systems pass through many stages and are looked after by many hands. A central, transparent database enables seamless traceability and creates the basis for excellent service. Optimized digital processes increase efficiency and quality at every stage - from initial design to long-term support. This means that every phase of the machine lifecycle remains transparent, traceable and future-proof.
Proactive service for higher uptime and satisfied customers
With proactive customer service, you can reduce response times and ensure higher machine availability. Early fault detection and immediate notification on mobile devices allows machine builders to be proactive and avoid unplanned downtime. Maintenance can be scheduled and efficiently integrated into the production process – or easily resolved via remote support. The result? Happy customers and trouble-free operations.
The digital customer portal for machine and plant construction: All the information. One access point.
The digital customer portal brings your products and services closer to your customers: It is the single point of access to all information about your machines and systems. From self-service options to seamless customer communication, everything is in one place. This allows you to provide a more efficient service, solve problems faster and give your customers a complete overview at all times.
Data-based services for maximum efficiency and uptime
Increase the efficiency, availability and quality of your machines and systems with data-based services. Real-time machine data enables targeted product development and opens up new aftersales opportunities. Condition monitoring and AI-based trend and KPI analysis enable predictive maintenance, prevent unplanned downtime and extend the life of your equipment. Unlock the full potential of your data!
IoT Device Management for Mechanical Engineering: Reliability, Control and 24/7 Global Service.
IoT devices are the foundation of the intelligent applications of the future – their failure is not an option in an industrial environment. Uninterrupted connectivity, maximum security, 24/7 access and remote monitoring and maintenance ensure reliable device management. With IoT device management, machine and plant manufacturers worldwide can provide immediate assistance, control device fleets efficiently and risk-free, and open up new revenue models through digital services.
These companies rely on EquipmentCloud®
Since using the EquipmentCloud®, the commissioning of our machines and robot systems can be completed more than 30% faster. Simply because the platform centralizes and networks the data of our machines, the specialized knowledge of our employees and the entire knowledge and experience from past projects in one place. We are currently using only a tiny part of the functional range and we are already impressed by the results!
Peter Seydel, Department Manager Customer Service, Fabmatics GmbH, dem Spezialisten für die Automatisierung und Robotik von Materialflüssen und Handlingprozessen in der Halbleiterindustrie
The EquipmentCloud® gives our team a quick and easy overview of all our customer projects. The individual cockpit provides not only us but also our customers with an overview of their machines, simplifies the search for important information and saves everyone involved an enormous amount of time in administration and communication. This opens new resources for us to continuously develop our customer service and gives us the ability to provide added value to our customers by linking the equipment data in the EquipmentCloud®. When searching for a suitable platform, it was most important for us to find a partner who understands us and our industry, the mechanical engineering sector. We have found that, and we can clearly recommend this solution!
Stefan Huber, Director Project Management, RAMPF Production Systems GmbH
As a holistic solution provider for innovations in laser technology, we at InnoLas Solutions rely on our key partner Kontron AIS: from machine control and comprehensive integration services to visualization and processing of data in the cloud. With all these topics, we are in good hands.The long-term and trustful cooperation and the high level of expertise of the software developers have contributed to this. The EquipmentCloud® service platform, the FabLink® connectivity solution and the ToolCommander® control framework are the key resources for digitizing our high-precision laser applications.
Niels Krauch, Chief Technology Officer (CTO), InnoLas Solutions GmbH
For the development of Smart Services as a classic plant and machinery manufacturer, DAS would like to make its waste gas and wastewater treatment systems more intelligent. With Kontron AIS and its digital transformation solution, we have a local and competent partner at our side to help us perform data-driven fault analyses, automated data transfers maintenance in a predictive manner.
Caroline Albers, Process Engineer Water Treatment & Project Manager „Smart System – digital Services“, DAS Environmental Expert GmbH
The train formation facility (ZBA) Seddin Nord-Süd and thus the maintenance team for the shunting equipment has benefited directly from higher availability, shunting quality and a faster response times since the digital transformation solution EquipmentCloud® from Kontron AIS is used. The visualization of monitoring data (alarm duration and frequency) as well as the load statistics of the track brakes provide us, as the district manager of DB Netz, with a secure and reliable argumentation and planning basis for reinvestment in future braking systems.
Daniel Mairing, District Manager LST Seddin, DB Netz AG
As a certified Oracle partner, we rely on Oracle Cloud infrastructure for our digital transformation solution and therefore on a globally active and reliable technology provider.
Bitnamic is a strong and experienced partner, making EquipmentCloud® a comprehensive solution for maintenance and service in the area of remote assistance.
Quanos Service Solutions GmbH is our partner for the professional implementation of projects for spare parts catalogs and service information systems.
Michael Lachner is an experienced consultant who has been supporting mechanical engineering companies in the development of digital services and assisting them in activating service potential and transformation for 25 years. As part of our network of experts, he supports our customers in developing a sustainable service strategy during workshops.
