EquipmentCloud® – The Customer Portal for Equipment Manufacturing
EquipmentCloud® is the digital customer portal for service and after-sales in equipment manufacturing. All information, tickets and maintenance in one system. For faster processes, happier customers and less effort in daily operations. Get started now and rethink service!
Your Benefits With EquipmentCloud®
- Central customer portal
Access all important information and service processes anytime, all in one place – efficient, well-organized, and easy to use. Structure your data clearly to boost both efficiency and user satisfaction. - Streamlined service operations
Bring together different software solutions such as spare parts catalogs, e-learning, ERP, PDM and CRM in one place. - Speed up your service processes
Use an integrated ticketing system and optimized workflows to respond faster and work more productively. - Lifecycle management
Keep a full view of each asset’s lifecycle, from commissioning to maintenance. - Maximized equipment uptime
Use predictive maintenance and condition monitoring to detect issues early and prevent failures before they occur. - Customizable to fit your needs
Flexibly adapt the interface of your customer portal, including interactive modules and dashboards, to your needs and corporate design. - Top-tier data security
Rely on an ISO 27001–certified and agile development process – for data security from the machine level to the cloud. - Global service, local experience
Communicate easily in any language and deliver outstanding service across all markets.
Direct and Transparent Access to All System Information with EquipmentCloud®
“At ruhlamat, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, ruhlamat GmbH
Opportunities for Your Service and After-Sales with EquipmentCloud®
Structured ticket-based communication
Capture customer requests with templates, manage them efficiently, and track them clearly. This way, nothing gets lost and your customers feel the difference.
Predictive maintenance management
Connect machine data via IoT gateways, PLCs, or databases in real time to enable condition-based maintenance. Minimize downtime, optimize service intervals, and cut costs.
Self-Service für Ihre Kunden
Empower customers to access data, look up solutions, and submit requests on their own, anytime, from anywhere. This reduces your team's workload and strengthens customer relationships.
Built on a Secure Foundation You Can Trust
Your data and your trust are our highest priority. EquipmentCloud® runs on Oracle Cloud Infrastructure (OCI) and meets the C5 standard of the German Federal Office for Information Security (BSI).
Security is built in from the ground up with our ISO 27001-certified development process, ensuring end-to-end protection from edge devices to the cloud. The platform also includes advanced features like Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to prevent unauthorized access.
You also get advanced security features:
- Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
- End-to-end encryption (AES128) of customer data
- Use of latest internet standards (A+)
- Secure REST connections with forward secrecy (HTTPS) and OAuth
- Membership in the Alliance for Cybersecurity for continuous updates
