EquipmentCloud® – The Customer Portal for Equipment Manufacturing
EquipmentCloud® is the digital customer portal for service and after-sales in equipment manufacturing. All information, tickets and maintenance in one system. For faster processes, happier customers and less effort in daily operations. Get started now and rethink service!
Your Benefits With EquipmentCloud®
- Central customer portal
Access all important information and service processes anytime, all in one place – efficient, well-organized, and easy to use. Structure your data clearly to boost both efficiency and user satisfaction. - Streamlined service operations
Bring together different software solutions such as spare parts catalogs, e-learning, ERP, PDM and CRM in one place. - Speed up your service processes
Use an integrated ticketing system and optimized workflows to respond faster and work more productively. - Lifecycle management
Keep a full view of each asset’s lifecycle, from commissioning to maintenance. - Maximized equipment uptime
Use predictive maintenance and condition monitoring to detect issues early and prevent failures before they occur. - Customizable to fit your needs
Flexibly adapt the interface of your customer portal, including interactive modules and dashboards, to your needs and corporate design. - Top-tier data security
Rely on an ISO 27001–certified and agile development process – for data security from the machine level to the cloud. - Global service, local experience
Communicate easily in any language and deliver outstanding service across all markets.
Direct and Transparent Access to All System Information with EquipmentCloud®
“At MackSmaTec, we have been providing automation solutions for the automotive, medical, alternative energy and card and passport systems industries for over 30 years. The EquipmentCloud® gives our customers direct and transparent access to all system information from development to operation. Our goal is to increase revenue with digital value-added services, without hiring additional staff.”
Richard Stegmann, Manager Digital Solutions, https://macksmatec.de/
Opportunities for Your Service and After-Sales with EquipmentCloud®
Structured ticket-based communication
Capture customer requests with templates, manage them efficiently, and track them clearly. This way, nothing gets lost and your customers feel the difference.
Predictive maintenance management
Connect machine data via IoT gateways, PLCs, or databases in real time to enable condition-based maintenance. Minimize downtime, optimize service intervals, and cut costs.
Self-Service für Ihre Kunden
Empower customers to access data, look up solutions, and submit requests on their own, anytime, from anywhere. This reduces your team's workload and strengthens customer relationships.
Built on a Secure Foundation You Can Trust
Your data and your trust are our highest priority. EquipmentCloud® runs on Oracle Cloud Infrastructure (OCI) and meets the C5 standard of the German Federal Office for Information Security (BSI).
Security is built in from the ground up with our ISO 27001-certified development process, ensuring end-to-end protection from edge devices to the cloud. The platform also includes advanced features like Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to prevent unauthorized access.
You also get advanced security features:
- Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
- End-to-end encryption (AES128) of customer data
- Use of latest internet standards (A+)
- Secure REST connections with forward secrecy (HTTPS) and OAuth
- Membership in the Alliance for Cybersecurity for continuous updates
FAQ About Digital Customer Portal EquipmentCloud®
Digital customer portals bring all relevant information together in one place that is accessible anytime from anywhere. For equipment manufacturing, this means that service, maintenance and product lifecycle information for machines and systems is available easily, quickly and proactively to machine builders, service partners and end customers.
Customer portals act as both an anchor and an accelerator for digitalization and for scaling service offerings. They enable the transformation of processes, data and collaboration. Once a solid data foundation is in place, new data based business models can be built that work independently of new machine sales and turn manufacturers and operators into long term partners across the entire machine lifecycle.
With the digital customer portal EquipmentCloud®, Kontron provides a SaaS based ready to use solution that allows companies to get started right away. An intuitive user interface, embedded documentation, a guided onboarding process and dedicated support from Customer Success Management enable a successful rollout within just three months, tailored to the desired use cases.
Interactive modules, dynamic dashboards, automatic AI based translation and individual branding options provide a high degree of flexibility in how the customer portal is designed and used.
The EU Machinery Regulation 2023/1230 requires continuous, digital and traceable documentation across the entire lifecycle of machines. EquipmentCloud® helps manufacturers meet these requirements efficiently and in a legally compliant way by providing a central digital location for all relevant documents, from operating manuals and CE declarations to risk assessments, and keeping them up to date.
A digital machine record enables full traceability of configurations, software versions and changes. Structured workflows and issue management ensure transparent compliance processes and audit ready evidence. Combined with maintenance, update and condition data, EquipmentCloud® creates a reliable foundation for market surveillance, safety and CE conformity. The result is lower compliance risk, reduced effort and a clear competitive advantage through future ready digital processes.
EquipmentCloud® enables digital customer portals around machines and systems that serve as communication and collaboration platforms for manufacturers and operators. It supports complete machine lifecycle management including master data and component databases.
It also supports the shift from reactive to proactive service and after sales through features such as a digital ticket system, maintenance calendar, spare parts catalog, milestone planning, document management and software version tracking.
In addition, data based services such as preventive and predictive maintenance can be built using machine data like status information, alarms, process values and throughput. This data is continuously captured and visualized through permanent connectivity between the machine and the cloud.
Data security and trust are at the core of EquipmentCloud®, from the machine level to the cloud. The solution is based on Oracle Cloud Infrastructure, which is certified according to the C5 catalog of the German Federal Office for Information Security and also meets ISO 27001 requirements.
EquipmentCloud® additionally supports compliance with CRA, the EU Machinery Regulation and the digital product passport.
Access is protected by SSL authentication with device specific keys, role based access control and two factor authentication. Communication is fully encrypted using TLS 1.2 and AES 128, including REST connections with forward secrecy via HTTPS and OAuth.
EquipmentCloud® provides comprehensive RESTful APIs for data and user management. These interfaces enable easy data access, user authentication and role management, single sign on via external identity providers down to domain level, and multi factor authentication.
A customized app concept allows external third party services to be integrated easily and flexibly. This helps create a customer portal with a strong and individual look and feel.