Increase Response Time in Service and After Sales with the Digital Workplace
The digital workplace in EquipmentCloud® helps service and after-sales teams respond faster and work more efficiently. Instead of navigating through complex menu structures, users access all relevant information directly through a personalized dashboard—clear, up-to-date, and interactive. The result? Faster response times and streamlined workflows.
Key Benefits at a Glance:
- Fully customizable dashboard with draggable widgets
- Quick access to frequently used content (e.g., alarms, documents, tickets)
- Variety of widget types: lists, charts, KPIs, direct links, HTML viewer, calendar
- Central control via the Equipment Filter (“Fancy Tree”) with automatic selection memory
- Configurable time ranges, update intervals, and hierarchy settings
- Unlimited number of personal dashboards
- Copy function for widgets for easy reuse
- Integrated translation via DeepL API
- Custom styling with CSS classes
Whether for individual users or entire teams, the digital workplace is flexible, scalable, and purpose-built for real-world needs. It provides greater clarity and efficiency in daily operations.
Fast Response Times Start with Full Visibility
In service and after-sales, every minute counts. To act fast, teams need instant access to current, relevant data, without wasting time digging through systems. Ongoing and past activities, documentation, alarm notifications, upcoming maintenance, machine KPIs: everything must be centralized, up to date, and easy to access. That’s the only way to handle tasks efficiently and deliver strong customer support.
That’s exactly what the digital workplace in EquipmentCloud® delivers.
Instead of a fixed module-based layout, users begin with a personal dashboard built from freely configurable, drag-and-drop widgets. This replaces rigid function-based navigation with an interactive, user-friendly interface.
Widgets include everything from dynamic lists and charts to notepads, internal and external links, KPIs displayed as cards or badges, an HTML editor & viewer, and real-time visualization of equipment conditions and individual process values.
With a single click, users are taken straight to the underlying data—intuitive, fast, and without detours.
List Widgets
- Equipment status
- Latest journal entries
- Open, historical, and top alarms by class or type
- Recent and overdue issues by due date, category, or priority
- New software releases
Chart Widgets
- KPI summaries
- Individual process values including min/max indicators
- KPI metrics for open issues
- Historical issue trends
- Distribution of issues by status, category, or priority
Direct Links
- External websites
- Shortcuts to modules or feature areas
KPI Widgets
- OEE, availability, and monitoring rate (cards or badges)
- Open issues or assigned tickets (cards or badges)
HTML Editor & Viewer
- Equipment overview as cards with CSS class styling
- Machine and component images with internal links
- Static HTML viewer for documents
- Quick notes with built-in editor
- Page previews of specific menu areas (read-only access)
- World clock
- Number of registration requests (card or badge format)
Calendar Widgets
- Maintenance calendar
One Central Filter, Endless Flexibility
At the heart of the digital workplace is the Equipment Filter, powered by a smart hierarchical structure known as the “Fancy Tree.” Users can filter by equipment, customer, or machine type. Widget data updates automatically, and selections are retained when switching between apps within the platform. No need to reselect every time.
Users also benefit from a wide range of configuration options:
- Time periods (e.g., yesterday, last 7/14/28 days)
- Refresh intervals (from 30 seconds to 5 minutes)
- Widget sizing
- Static or dynamic hierarchy selection
- Custom widget titles via Quick Picks
Built Around What Matters Most: The User
This is a clear commitment to user-centric design: only what’s relevant appears on the digital workplace. There's no limit to the number of personal dashboards a user can create. Dashboards can be fully customized and expanded over time. A built-in copy function makes it easy to duplicate existing widgets and reuse them with just a few adjustments.
International teams benefit from built-in translation: widget titles and content can be translated into any target language via the integrated DeepL API. Just a few clicks are required. Additionally, all widgets support CSS classes, enabling custom styling for one or multiple widgets at once.
Power for Admins, Too
Administrators can create dashboard templates for specific departments, user groups, or domains and assign them with ease. This makes reusing and adapting existing dashboards simple and efficient.
Whether in the EquipmentCloud® or the IoT device management solution KontronGrid, the digital workplace improves workflows, enhances visibility, and simplifies navigation throughout the customer portal.
Built to Grow with You
The best part? The dashboard evolves with your needs, thanks to three key pillars: the APEX development framework from our partner Oracle, valuable feedback from our customers, and the technical expertise of our development team.
Curious to see what your digital workplace could look like?
Try it for yourself—request your personal demo access today.
Are you ready to put your digitalization strategy into practice?
