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We're Guests on the IoT Use Case Podcast!

Published on April 27, 2021 from Susann Städter

Digital service seems to manifest itself in every branch of industry and is also becoming increasingly widespread in mechanical engineering. RAMPF, the manufacturer of reactive resins and special-purpose machines, has embarked on this path and has succeeded in creating real digital added value for its customers through innovation in customer service, data documentation, and customer communication.

 

RAMPF Production Systems is a leading international supplier of bespoke dispensing technology that supplies its innovative systems to industry customers around the world. 
Until the final commissioning of the often-complex machines and for the support afterwards, an effective, location-independent customer communication and long-term customer satisfaction have a high priority. To ensure that these are guaranteed in every respect, the existing solution for customer communication was replaced with a central and modern customer platform. For project management at the medium-sized machine manufacturing company in the southern Black Forest, the customer platform “Project Cockpit” brought three clear advantages:

 

  • INTUITIVE  Simple operation thanks to clear visualization and structured navigation using dynamic dashboards.
  • TIME-SAVING  A central communication and information platform for employees and customers ensures greater efficiency and transparency.
  • AGILE  A future-safe solution that grows with the requirements of the company and its end customers is constantly evolving.

 

Not only are important project documents and technical documentation on the dosing systems exchanged directly with the customer, but milestones are also tracked in the project team and tasks that arise are planned and organized. In addition, the white label solution brings with it numerous branding functionalities that enable seamless embedding in the existing IT infrastructure with a high recognition factor.
 

RAMPF benefits from these added values:

  • 99% of project communication with customers is handled directly via the cloud solution.
  • Cross-functional time savings and increased efficiency were achieved. 
  • Customer service and customer loyalty have been sustainably improved.

 

In the IIoT podcast, you can hear how RAMPF implemented this strategy and what role Oracle Cloud Infrastructure (OCI) played for the company as the basis of the service solution EquipmentCloud®.

 

Are you ready to put your digitalization strategy into practice?