Transforming Your Service and After-Sales from a Cost Center to a Profit Center

With EquipmentCloud®, you can realign your service and turn it into a profit maker for your company. Concentrate on service as a driving force in your company and open up new areas of business.

A fast, secure solution tailored to your business

There are many company-specific requirements for the digital transformation of service and after sales. Thanks to EquipmentCloud®'s scalable and modular approach, you can adapt the digital transformation solution to your specific requirements, regardless of their complexity. In this way, you benefit from a solution that grows and evolves with your company in order to keep pace with your future development.  

Signature recognition with white label and branding

In EquipmentCloud®, your company also takes center stage visually. The digital transformation solution is individually adapted to your wishes and requirements and so fits seamlessly into your corporate identity. This is how you create a unique customer experience with a high recognition value.

Communicate in your customers' language

Meet the needs of your international customers and overcome comprehension problems. With multilingual self-service, you can improve your customer communication and ensure that every piece of information arrives in the right place. In addition, you save considerable time and costs for translating information in after-sales.

Data security at all levels

Data security is very important to us. That is why we rely on the highest security standards and are certified at company level in accordance with ISO 27011:2017. In addition to end-to-end encryption of customer data in accordance with AES128, using the latest Internet standards (A+) and securing REST connections via forward secrecy (HTTPS) and OAUTH, as a member of the Alliance for Cyber Security, we always keep up to date with current data protection requirements and incorporate them into our project and product development. Rely on the fact that your end customers' machine data is safe with us.

Custom dashboards for greater efficiency

Dashboards offer you a new dimension of efficiency and functionality by visualizing all important information in a clear and user-friendly way. With our intuitive configuration, you can customize the dashboard to suit your needs. Regardless of whether you want to react quickly to events or simply want to work more productively.

Ready for action in 3 months

Our digital transformation solution can be used directly and without existing development capacities. Benefit from the experiences of other users and from a guided onboarding process. The EquipmentCloud® enables you to get started quickly and easily, so that you can achieve a return on investment (ROI) within a very short period of time and impress your customers.

Maximum flexibility with interactive modules

Step by step, use the modules that best suit your current requirements. Based on clear use cases and a modular principle, you can select which modules and functions you need.  You only pay for what you use, giving you maximum flexibility by scaling at your own pace.

Configurable modules to efficiently scale your use case

With the configurable modules of EquipmentCloud®, mechanical engineering manufacturers can successfully digitalize and scale their service and after-sales processes.

EquipmentHub

Machine configuration and master data management

  • Components
  • Conditional and interactive master data
  • Contact management 
  • Journal with templates

Your added value

  • Guided configuration 
  • Working efficiently      
  • Data synchronization with third-party systems

eDocs

Digital management of project, machine and plant documents

  • Support for various file formats
  • Global sharing and assignment to machines, types, and hierarchies 
  • Quick access and download of files

Your added value

  • User-specific access to documents
  • Minimal maintenance

OpenIssues

Open task list and smart ticket system

  • Structured and intuitive overview
  • Practical filtering and reporting options
  • Subscription feature

Your added value

  • Save working time
  • Transparent and inter-division collaboration
  • Right up to date

Workflows

Milestone planning of complex work processes

  • Modern task board design
  • Representation of parallel and multiple processes
  • Preparation of checklists with predefined parameters
  • Subscription feature
  • Assignment of responsibilities

  Your added value

  • Standardized and auditable processes
  • Ensuring punctuality

Maintenance

Maintenance calendar with checklists

  • Preventive and predictive maintenance and repair based on machine data
  • Preparation of maintenance schedules based on checklists 
  • Carrying out planned maintenance and ad hoc repairs
  • Illustrated instructions
  • Subscription feature

Your added value

  • Comply with maintenance contracts
  • Highlight service portfolio
  • Save time and resources

Monitoring

Intelligent monitoring and visualization of machines and systems

  • Systematic evaluation of alarms, status, process values and throughput
  • Determination of production relevant key figures according to individual KPI models
  • Extensive reporting and filtering functions
  • Basis for preventive and predictive maintenance

Your added value

  • Easy troubleshooting and identification
  • Comparabiity of machine performance
  • Increase productivity
  • Automated alerting

SoftwareCenter

Software and version management

  • Overview of installed software versions
  • Preparation and approval of software packages
  • Automatically distribute and update software
  • Global approval and allocation of software
  • Direct download

Your added value

  • Correlation of errors and problems with software
  • Save time and resources
  • Transparent software documentation

SpareParts/Pro

Digital spare parts catalog with order tracking

  • Spare parts management with integrated parts catalog
  •  Shopping cart function and order tracking
  • Quick overview of order history
  • Subscription feature
  • Interface for connecting external 3D spare parts catalogs

Your added value

  • Proactive spare parts service
  • Transparent ordering process
  • Machine-specific spare parts catalog

KnowledgeBase

Knowledgebase with user-specific solutions

  • Documentation of user-related solutions to common problems 
  • Indexed search function
  • Rating and comment function
  • Publishing mechanism

Your added value

  • Implementation of a continuous improvement process (CIP)
  • Sustainable knowledge transfer 
  • Establishing a self-service or sharing mindset

DeviceManagement

Edge device management

  • Centralized management of IoT devices and remote access
  • Establishing temporary VPN connections
  • Fleet management: carry out mass updates using templates
  • Encapsulate customer applications (images) in containers
  • Secure and hardened operating system

Your added value

  • Save time
  • Minimize complexity
  • Efficient fault diagnostics 
  • Reduced installation and service costs 
  • End-to-end encryption 

RemoteAssistance

Live video support

  • Audio and video communication via smartphone, tablet or smart glasses
  • Starting and ending service calls 
  • Call history including shared files and chats
  • Service inquiries 

Your added value

  • Reduce costs
  • Quick response time
  • Immediate support 24/7 from any location

Are you ready to put your digitalization strategy into practice?